The Renters’ Rights Act has changed the way landlords and tenants approach pets in rented homes. Since the May 2026 reforms, tenants have greater protection when requesting permission to keep a pet, while landlords must have a genuine and reasonable basis if they want to refuse.
For tenants, this means knowing how to make a strong pet request. For landlords, it means understanding where a refusal may be justified and how to manage requests without creating unnecessary disputes. Working with experienced Croydon estate agents can also help both parties navigate the new requirements confidently.
What Has Changed with Pets in Rented Homes?
Under the new framework, tenants can request permission to keep a pet, and landlords cannot simply reject the request without considering it properly.
The intention is to create a fairer balance between tenants who want to keep pets and landlords who need to protect their property and investment.
A pet request should therefore be treated as a formal part of tenancy management rather than dismissed as a simple preference.
For landlords, this makes it particularly important to have a consistent process for handling requests and recording the reasons behind any decision.
How Should Tenants Request Permission for a Pet?
A clear, well-written request can make the process easier.
Tenants should consider including:
- The type and number of pets they want to keep.
- The pet’s age and general characteristics.
- Whether the animal is already house-trained or well behaved.
- Details of any relevant insurance or arrangements for responsible care.
- Confirmation that the tenant will comply with reasonable tenancy conditions.
A practical pet request template could be structured around these points, rather than simply asking, “Can I have a dog?”
Providing useful information gives the landlord a better basis for assessing the request.
What Counts as a Reasonable Refusal?
This is one of the most important areas for landlords to understand.
A landlord should not rely on a vague statement such as “I don’t allow pets”. The reason for refusing should relate to the circumstances of the property, the animal or another legitimate consideration under the applicable rules.
Potential considerations may include the suitability of the property for a particular animal, restrictions affecting the building or property, or other circumstances that make keeping the pet unsuitable.
However, landlords should be careful about assuming that every concern automatically amounts to a reasonable refusal. A blanket policy may not be enough where the legislation requires an individual request to be considered.
Why Documentation Matters for Landlords
The increased focus on pet requests makes good tenancy records more important.
When a request is received, landlords should keep a record of:
- The tenant’s original request.
- Any information supplied about the pet.
- Questions or concerns raised during the assessment.
- The decision reached.
- The reasons supporting that decision.
- Any conditions attached to approval.
This creates a clear audit trail and can help demonstrate that requests have been handled consistently.
For landlords with several properties, professional property management can make this process considerably easier.
Could Pet-Friendly Properties Become More Attractive?
There may also be a commercial opportunity for landlords.
Pet-owning tenants can face a smaller pool of suitable rental properties, particularly where demand is already high. A landlord who is prepared to consider responsible pet ownership may therefore appeal to a wider tenant audience.
That does not mean every property should automatically become pet-friendly. Instead, landlords should assess the practical implications and establish sensible procedures for considering individual requests.
For landlords in competitive rental markets, understanding tenant expectations alongside the legal framework can support better long-term letting decisions.
The Bigger Picture for Landlords
The changes surrounding pets are part of a wider shift towards stronger tenant protections and greater responsibilities for landlords.
With the Renters’ Rights Act now influencing tenancy practices, landlords need to look beyond simply finding a tenant and collecting rent. Policies, documentation, communication and compliance all form part of effective property management.
This is where professional advice can add value. Croydon estate agents can help landlords understand how changing requirements affect day-to-day tenancy management, from tenant communication through to property compliance.
Final Thoughts
The new approach to pets gives tenants a clearer route to request permission while placing greater emphasis on landlords making reasonable, properly considered decisions.
For tenants, a detailed and responsible pet request can improve the chances of a constructive conversation. For landlords, having a consistent assessment process and keeping appropriate records can reduce confusion and potential disputes.
As the Renters’ Rights Act continues to shape the private rented sector, staying informed is becoming just as important as maintaining the property itself.
